FAQ

We have summarized the most important topics regarding the new shop for you here. Has your question not been answered? Feel free to send us an email and we will help you.

1. Do I need to create a new customer account?

No. If your email address has been migrated, you can simply log in using your email address. You will receive a code by email. If you have any problems, our customer service will be happy to help you.

 

2. Why can't I log in with my old password?

For security reasons, passwords from the old shop were not migrated. We now use a new login procedure where you receive a code by email with each login, which you can use to log in.

 

3. My orders are gone. Where can I find my patterns?

Due to the shop change, previous orders from our old shop are not displayed in the customer account of the new shop. Of course, your purchased patterns are not lost. Simply contact our customer service with your email address and an order number, and we will help you quickly.

 

4. I have not received an email with a code to log in.

Please check your spam folder first. If no email has arrived there, please contact us – we will help you quickly.

 

5. I can't find something or have problems with the new shop.

No problem! Just send us a message via our contact form or by email to info@woolaffair.de. We are happy to help you.